Environment details
Include your Jira base URL, Google Workspace domain, and the affected Google Chat spaces.
Support
Get help through the channel that works best for you
Use our Support Portal to submit requests and track progress. Email support is also available at support@zhadelabs.com
What to include in a ticket
Sharing a bit of context helps us understand the issue more quickly.
Workflow impact
Describe which notification or action is not behaving as expected.
Time range
Let us know when the issue started and whether it is ongoing or already resolved.
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Questions about setup, permissions, or expected behavior? Contact us anytime.
Change notifications
When relevant, we share release notes and maintenance-related updates through announcements in our Support Portal or via email to involved contacts.
- Administrators can subscribe to support notifications.
- Notifications focus on what changed and what to expect.
- Security-related updates may be applied as needed to protect the service.